Return & Refund Policy

At Astricos (www.astricos.com), your satisfaction is our priority. We strive to offer high-quality medieval clothing, historical garments, and cosplay apparel. If you are not entirely satisfied with your purchase, we are here to help. Please review our detailed policy regarding returns, exchanges, and refunds below.

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1. Standard Return Guidelines

1.1 Return Request Window

We accept return requests within 14 calendar days from the date of delivery. Return requests submitted after 14 days will not be eligible for a refund or store credit.

1.2 Return Shipping Fees & Restocking Fee

• Buyer's Responsibility: For general returns (e.g., change of mind, incorrect size selection, unliked items), the customer is responsible for all return shipping costs.
• Restocking Fee: A 10% restocking and handling fee will be deducted from the total refund amount for non-defective standard returns.

1.3 Condition of Returned Items

• Brand-New Condition: All returned items must be unused, unworn, unwashed, and in their original condition with all tags and protective packaging intact.
• Inspection: All returns are strictly inspected upon arrival at our warehouse. Refunds will only be issued if the item is approved as resalable. Items returned damaged, worn, or altered will be rejected and sent back at the buyer's expense.

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2. Exchanges (Split-Shipping Cost Model)

If you wish to exchange an item for a different size or color:

• Return Leg: The customer pays for shipping the original item back to our designated fulfillment center.
• Reshipment Leg: Astricos will cover the standard shipping fees for delivering the replacement item back to you ("One-Way Shared Freight").
• Each order is eligible for one free reshipment exchange. Additional exchange requests will incur full shipping charges.

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3. Quality Issues, Damaged Goods & Sizing Errors

If your order arrives damaged, defective, or incorrect, please contact our support team within 7 days of delivery with clear photo or video evidence.

• Defective / Wrong Item Shipped: If we sent the incorrect size, color, or a defective product, Astricos will provide a replacement at no extra charge or offer a full refund (including shipping fees).
• Color Variations: Minor color discrepancies due to monitor settings or photography lighting do not qualify as quality defects.
• Size Discrepancy Policy:
  • If the actual garment measurements differ by more than 1 inch (2.54 cm) from our size chart, we will provide a partial tailoring reimbursement (up to 100% of the tailoring cost with a valid local receipt) or accept a full exchange.
  • If the garment matches the size chart but does not fit as expected due to personal body shape, it will be treated under standard 14-day return rules.

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4. Non-Returnable & Final Sale Items

To comply with global hygiene and safety standards, the following items cannot be returned or exchanged unless defective:

• Custom-Made & Tailored Costumes: Custom dresses, tailor-made gowns, or personalized items are final sale once production has started. (We offer free alteration services, but customers must cover return freight).
• Hygiene-Sensitive Items: Undergarments, corsets, lingerie, socks, body stockings, and earrings/pierced jewelry.
• Clearance Items: Products explicitly marked as "Final Sale" or "Clearance".

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5. Order Cancellations & Shipping Delays

• Cancellations Before Dispatch: Orders canceled within 24 hours of placement will receive a 100% full refund. Orders canceled after 24 hours but prior to dispatch may incur a 5% transaction processing fee. Once shipped, orders cannot be canceled.
• Substantial Logistics Delays: If your order exceeds the estimated delivery timeframe by more than 15 business days due to carrier delays, you may choose to receive a 20% delay compensation refund or request a full refund upon returning the package once delivered.

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6. Return Step-by-Step Procedure

1. Request Pre-Approval: Contact support@astricos.com within 14 days of delivery. State your order number, reason for return, and attach photos if applicable. Do not ship packages back without prior written authorization.
2. Receive Return Instructions: Once approved, our team will provide you with a Return Authorization Form and the detailed warehouse return address.
3. Ship the Item Back: Pack the item securely with the Return Authorization Form inside. Send it using a trackable courier service and email us the tracking number.
4. Refund Processing: Once received and verified at our warehouse, your refund (minus applicable fees) will be processed back to your original payment method within 5 to 7 business days.

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7. Designated Return Warehouse Address

All authorized return packages must be sent directly to our central physical fulfillment warehouse:

(Note: Corporate headquarters in Hong Kong handles administrative duties only. Please do NOT send physical return packages to the Hong Kong corporate address without explicit customer support instruction.)

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8. Customer Service & Corporate Contact

If you have any questions regarding our Return & Refund Policy or need assistance with an active return request, please contact us:

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Last Updated: July 2026
"Astricos: Committed to Quality Craftsmanship and Customer Satisfaction."
Astricos Team | www.astricos.com